A client who wants to pay an invoice or report a disagreement usually has to call or email, wait for a reply, and sometimes chase it up...
Client follow-up
Credit limits: how to adjust them to each client’s real risk
A credit limit that hasn't moved since the contract was signed no longer protects the business against anything. A client's risk is never...
Payment reminder email templates
A payment reminder email changes tone depending on when it's sent: courteous before the due date, firm but factual after several reminders...
Why don’t clients pay?
Faced with an unpaid invoice, the instinct is often to assume bad faith or financial trouble. The reality is more nuanced. Most payment...
How to automate client follow-up in SMEs: 2026 practical guide
In an SME, client follow-up often falls to just one person, the manager, the accountant, or someone in sales administration who is already...
Payment reminders: 10 errors delaying your payments
Managing payment reminders is a balancing act: recovering due funds without damaging the business relationship. Yet, fearing they might...
