Payment reminder email templates

Ce qu'il faut retenir

• Before the due date: a preventive reminder, neutral tone, no pressure.
• 2 to 8 days after the due date: a first factual reminder, referencing the invoice and asking for a payment date.
• After several reminders: a firm email, mentioning late payment penalties and the flat-rate €40 collection fee.
• The legal notices (penalty rate, €40 fee) must appear in the email as soon as it takes on the character of a formal notice.
• A standard template doesn't replace a tone suited to the client: always personalize the name, the amount, and the relationship history.

Subject: CUSTOMER ACCOUNT STATUS

DATE: [date] Dear Sir or Madam, Please find below the status of your open and unsettled invoices in our records, as of [date], for a total amount of [outstanding balance, due and not yet due]. We would be grateful if you could inform us as soon as possible of any dispute or reason that might prevent payment of these invoices. Your usual contacts, as well as those mentioned in this document, are available for any request you may have. Yours sincerely, Accounting Department, [your company name] [contact email and phone number] [insert a table with the outstanding items: number, invoice date, due date, amount, description]

Subject: REMINDER 1 – OVERDUE INVOICES AMOUNT DUE: [amount due]

Our reference: [client code] / [client name] DATE: [date] Dear Sir or Madam, We would like to remind you that your customer account in our records currently shows an outstanding balance corresponding to overdue invoices of [amount due]. Please find below the details of these invoices, which have not yet been paid. As the due dates have passed, we kindly ask you to send payment within one week. We trust this is simply an oversight on your part. If these delays are intentional, we would be grateful if you could inform us as soon as possible of the reasons preventing payment of these invoices. Should your payment reach us before you receive this document, please disregard this email. Your usual contacts, as well as those mentioned in this document, are available for any request you may have. Yours sincerely, Accounting Department, [your company name] [contact email and phone number] [insert a table with the overdue items: number, invoice date, due date, amount, description] For your information, please find below the invoices coming due in the next few weeks [insert a table with the items not yet due: number, invoice date, due date, amount, description]

Subject: REMINDER – PAYMENT DEFAULT / FORMAL NOTICE AMOUNT DUE: [amount due]

DATE: [date] Dear Sir or Madam, Despite our previous reminders, we have not received payment for the invoices listed in the account statement below. Accordingly, we hereby give you formal notice to settle, by bank transfer and before [date + 5 days], the balance of the overdue invoices, i.e. the amount of [amount]. Failing payment within the above deadline, we will have no choice but to refer your file to our collections department, tasked with recovering our receivables through appropriate legal means. In accordance with Article L441-10 of the French Commercial Code, late payment penalties are due automatically, at the rate in force, along with a flat-rate collection fee of €40 as provided for under Article D441-5 of the same Code. Pending receipt of your payment in full settlement, yours sincerely, Collections Department, [your company name] [contact email and phone number] [insert a table with the overdue items: number, invoice date, due date, amount, description] For your information, please find below the invoices coming due in the next few weeks [insert a table with the items not yet due: number, invoice date, due date, amount, description]